FAQ

Answers to your frequently asked questions about Random House New Zealand.

General Questions

How do I write to an author (local or overseas)?

The privacy of Penguin Random House New Zealand's authors is very important so we cannot release personal contact details for any author, under any circumstance. However, we will forward correspondence to authors on behalf of readers.

Address correspondence to authors to: Author's Name, c/- Penguin Random House New Zealand, Private Bag 102-902, North Shore, Auckland 0745 (Please include your return address.)

To contact an overseas author you may write to the author care of the primary publisher. You can find out who the primary publisher is by looking at a book's imprint page (this follows the title page).

Although the utmost care is taken, we cannot take responsibility for the loss or damage of correspondence, or a lack of reply from the author.

Do you have reading guides for Penguin Random House New Zealand books?

Yes, relevant reading guides appear on Book Pages where available.

Submitting a Manuscript

How do I submit a manuscript?

Penguin Random House New Zealand welcomes submissions for novels and other book projects. For guidelines please visit the Submitting a manuscript section.

Permissions to Reprint Material

Do I need permission to reprint material (text, illustrations, cover art) published by Penguin Random House New Zealand?

Yes! If you wish to reproduce any material from a Penguin Random House publication, you must obtain written permission from Penguin Random House New Zealand and the author. (Always double check who first published the original work — it is likely that the first publisher is the copyright controller.)

In order to consider your permission request, we require the following information:

  • The title, author and ISBN of the publication from which you wish to quote.
  • Exactly what material you wish to use (please provide photocopies highlighting which text or illustrations are to be used).
  • Details of how the material is to be used.
  • The format in which the material will be reproduced (i.e. book, magazine, video, audio, broadcast, internet, CD-Rom, other).
  • The approximate number of words you wish to use.
  • The number of reproductions of the copyright material (i.e, if you are producing a book, the initial print run).
  • The territory in which it will be available.
  • The selling price of your finished product (RRP).
  • The publication date of your finished product.
  • The name of the publisher of your finished product.

Permission requests for use of material first published by Penguin Random House New Zealand should be sent to:

Permissions

c/- Publishing
Penguin Random House New Zealand
Private Bag 102902
North Shore
Auckland 0745
New Zealand

What should I include in my permission request?

Include the following information in your permission request:

  • The title, author and ISBN of the publication from which you wish to reprint.
  • If possible, a photocopy of the imprint page.
  • Exactly what material you wish to use (provide photocopies highlighting which text and/or illustration is to be used).
  • Details of how the material is to be used.
  • The format in which the material will be reproduced (ie book, magazine, video, audio, broadcast, Internet, CD-ROM, other).
  • Approximate number of words.
  • The territory required.
  • The number of reproductions of the copyright material (ie if a book, the initial print run).
  • The selling price of your finished product (RRP).
  • The publication/release date of your finished product.
  • The name of the publisher.

Where should I send my permission request?

Permission requests for use of material first published by Penguin Random House New Zealand should be sent by post to:

Permissions

c/- Publishing
Penguin Random House New Zealand
Private Bag 102902
North Shore
Auckland 0745
New Zealand

How long does it take to process a permission request?

Generally, it takes between three and five weeks to process a permission request. Please allow enough time in your editorial schedule to clear permissions.

Is there a fee for permissions?

A permission (or copyright) fee will always be charged to compensate the author and/or illustrator for use of their work.

Finding and Buying Books

Where can I buy Random House New Zealand books?

Random House New Zealand books are available from all good bookstores , and if your local bookseller does not have a title in stock, they can generally order it for you. We do not sell books through our website. If you are a retailer, please contact our customer service department who will answer your queries.

Can I order Random House New Zealand books from the website?

We do not sell books online. Our books are available at all good bookshops. To find online and bookstore locations for a specific title, click on the 'Buy Now' link on the book's page to link to websites or maps to find your favourite bookseller.

How can I do an online catalogue search?

You can search our catalogue of titles by using the ‘Search’ function located at the top right-hand of each page of this website.

How do I find an out-of-print Random House New Zealand book?

When a title goes out of print, it is generally considered no longer available. Sometimes, however, a book which is out of print can be found through:

  • A visit to your local second-hand bookstore
  • An Internet search.

When can I expect the next book from my favourite author?

The Random House New Zealand website is regularly updated with all the latest information about upcoming titles and events .

Reporting Errors and Faulty Books

How do I report a faulty book/printing problem?

It is best that you return your book to the place of purchase; they should provide you with a replacement copy. Should you have any difficulties doing this, please call our customer service department on 09 444 7197 and they will be able to help you.

Requests from Media and Teachers

Jobs at Random House

How do I apply for a job at Penguin Random House New Zealand?

Employment opportunities at Random House New Zealand are advertised online including via our Twitter and Facebook pages, on seek.co.nz and the Publishers Association of New Zealand website. If you would like to submit your resume for our consideration please send to our human resources department, the contact details are listed below.

Customer Services

customerservices@penguinrandomhouse.co.nz
Phone: +64 9 442 7400

Do you hire editorial freelancers, graphic designers or illustrators?

Penguin Random House New Zealand is always interested to hear from experienced freelance editors and proofreaders and from graphic designers and illustrators. Please send a covering letter, your CV, and - in the case of illustrators and designers - some recent examples of your work to publishing@penguinrandomhouse.co.nz.

If you wish to post them then please send to:
Manuscript Submissions
c/- Publishing
Penguin Random House New Zealand
Private Bag 102902
North Shore
Auckland 0745
New Zealand

Do you take interns or work experience students?

Penguin Random House New Zealand provides limited opportunities for people to undertake unpaid work experience placements in a variety of publishing functions such as Editorial, Publicity and Marketing. Work experience will enable you to learn about how the organisation and its different departments work. You will have the chance to develop and practice your publishing skills and to talk to people within the industry. Please be aware that not all requests for work experience can be accommodated and due to the high number of applications we receive we are unable to reply to every applicant individually.

If you are interested in an internship or work experience with Penguin Random House New Zealand, please send your CV and a cover letter to publishing@penguinrandomhouse.co.nz

Can’t find the answer to your question?

Email your enquiry

If you have an enquiry of a more general nature, that is not covered by any of the categories above please send us a detailed email. We will do our best to help you with the information or assistance you are seeking.